Privacy Policy

Introduction

nexoralivium operates as a comprehensive finances platform focused on customer relations and financial education services. We are committed to protecting your personal information and being transparent about how we collect, use, and share data when you interact with our platform at nexoralivium.com.

This policy explains your privacy rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a company operating in the United Kingdom, we adhere to these regulations and maintain high standards for data protection.

Information We Collect

How We Use Your Information

We process your personal data for several specific purposes, each with a clear legal basis under UK data protection law:

• Providing our financial education services and customer relationship management tools
• Sending you information about webinars, courses, and educational content you've expressed interest in
• Responding to your inquiries and providing customer support
• Improving our platform functionality and user experience through analysis of usage patterns
• Ensuring security of our services and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements in the financial education sector

We base our processing on legitimate interests, contract performance, or your explicit consent, depending on the specific use case. You can withdraw consent at any time where that's the legal basis for processing.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data in specific circumstances:

• With service providers who help us operate our platform, such as hosting services, email delivery systems, and analytics tools
• With professional advisors including lawyers, accountants, and consultants when necessary for business operations
• When required by law, court orders, or regulatory authorities
• In the event of a business restructuring, merger, or acquisition, subject to appropriate data protection safeguards

All third parties we work with are required to maintain appropriate security measures and use your data only for the purposes we specify. We conduct due diligence on our partners to ensure they meet our standards.

Your Rights and How to Exercise Them

Under UK data protection law, you have several important rights regarding your personal information:

To exercise any of these rights, contact us using the details provided below. We may need to verify your identity before processing your request, and we'll respond within the timeframes required by law.

Data Security and Protection

We implement comprehensive technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing of our systems
• Access controls that limit data access to authorised personnel only
• Staff training on data protection principles and secure handling procedures
• Incident response procedures to quickly address any potential security breaches

While we take security seriously, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Our typical retention periods are:

• Account information: Retained while your account is active plus 3 years after account closure
• Communication records: 6 years from the date of last contact for business and regulatory purposes
• Technical logs and analytics: 2 years for security and improvement purposes
• Marketing preferences: Until you withdraw consent or request deletion

When we no longer need your information, we securely delete or anonymise it using approved data destruction methods. Some information may be retained in anonymised form for statistical analysis and service improvement.

International Data Transfers

While we primarily process data within the UK, some of our service providers may be located in other countries. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by UK authorities
• Transfers to countries with adequacy decisions from the UK government
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers where appropriate

We maintain records of all international transfers and the safeguards applied to protect your data.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email (if you've provided one) and by posting a notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Complaints and Regulatory Authority

If you're not satisfied with how we handle your personal data or privacy concerns, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
You can contact them through their website at ico.org.uk, by phone at 0303 123 1113, or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

However, we'd appreciate the opportunity to address your concerns directly first, so please don't hesitate to contact us using the details above.